3.2 Write insight statements

Turn your themes and sub-themes into rich insights that articulate the most valuable learning from your research.

This is a short but important activity. Do it as part of your synthesis session.

๐Ÿง™โ€โ™‚๏ธ Tip: Take your time. Think hard. Well crafted insight statements will lead to better personas and user need statements.

๐Ÿ› ๏ธ Tools

The online whiteboard you used in step 5.

๐Ÿง๐Ÿฟ Solo or collaborate ๐Ÿ‘ซ?

Do this with the same colleagues. Work as a group or individually.

๐Ÿ‘ฃ2 Steps

1. Understand insight statements

Look at the insight statement examples on your whiteboard. Read each one slowly. Try and see how they communicate a mixture of context, motivations, tension and impact.

๐Ÿ”—๐Ÿ”— Create insight statements by Design Kit

2. Write insight statements

Choose a theme. Notice its sub-themes. Read all its post-its.

Turn what youโ€™ve read into a short statement that captures the strongest insight from a sub-theme. Write this statement from the userโ€™s perspective.

Each statement should explain:

  • the context

  • the problem or dilemma

  • why it is happening.

The best ones also include usersโ€™ feelings or motivations and express a tension in the situation.

Repeat this for every sub-theme. You can combine sub-themes if they fit well together.

Ignore a sub-theme if it lacks a strong insight or relevance to your research questions. It's better to leave it out than try and create an insight that isnโ€™t there.

4. Refine statements

Work through this checklist for each of your insights to see where you can strengthen and refine.

  1. Well-informed. Is it informed by multiple usersโ€™ perspectives or experience?

  2. More than an observation. Does it offer insight into how or why a phenomenon is occurring? Does it offer a compelling reframe of something we already know?

  3. So what? Does it help people understand why it matters? Does it capture a tension or a shift that needs to happen? Does it connect to research questions and project impact objectives?

  4. Sticky. Is it memorable, interesting, and repeatable? Can you link to a metaphor?

๐Ÿง™โ€โ™‚๏ธ Tips

Youโ€™re done here

What to do next

You have two choices:

  1. Stop here and use your themes and insights to create โ€˜How might we... โ€˜ statements. Do this while the insights are still fresh.

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