👂Guide 2: How to do user interviews

Recruit interview participants. Run user interviews. Document interview notes.

• Recruit interview participants

• Run user interviews

• Document interview notes

This guide is part of The Catalyst PUNS Guide. It follows on from Guide 1: How to plan your project.

Use it and Guides 3 and 4 for each user group you plan to create personas and user need statements for.

What you need to have already done

For Guide 2 to be useful you need to have:

• Planned your project

• Decided which user group you will interview first

• Written research questions for your first user group

You can use Guide 1: How to plan your project to do this.

What you will have by the end

By the time you are done here you will have:

• A set of post-it notes capturing the most important things you heard in each interview, organised on a wall or whiteboard. These could be real or virtual.

• Learnt how to recruit participants, run user interviews and document your notes as post-its on a whiteboard

🙋🏽What to use

• User research worksheet in 2.1 👉

• User research consent form in 2.1 👉

• Interview questions and notes template in 2.2 👉

• Advice and guidance from the steps below and the links you find👉

🔗🔗 User interviews: why you must do them