Guide 2: How to do user interviews
Recruit interview participants. Run user interviews. Document interview notes.
This guide is part of The Catalyst PUNS Guide. It follows on from Guide 1: How to plan your project.
Use it and Guides 3 and 4 for each user group you plan to create personas and user need statements for.
What you need to have already done
For Guide 2 to be useful you need to have:
Planned your project
Decided which user group you will interview first
Written research questions for your first user group
You can use Guide 1: How to plan your project to do this.
What you will have by the end
By the time you are done here you will have:
A set of post-it notes capturing the most important things you heard in each interview, organised on a wall or whiteboard. These could be real or virtual.
Learnt how to recruit participants, run user interviews and document your notes as post-its on a whiteboard
🙋🏽What to use
User research worksheet in 2.1 👉
User research consent form in 2.1 👉
Interview questions and notes template in 2.2 👉
Advice and guidance from the steps below and the links you find👉
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