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Guide 2: How to do user interviews
Recruit interview participants. Run user interviews. Document interview notes.
  • Recruit interview participants
  • Run user interviews
  • Document interview notes
This guide is part of The Catalyst PUNS Guide. It follows on from Guide 1: How to plan your project.
Use it and Guides 3 and 4 for each user group you plan to create personas and user need statements for.

What you need to have already done

For Guide 2 to be useful you need to have:
  • Planned your project
  • Decided which user group you will interview first
  • Written research questions for your first user group
You can use Guide 1: How to plan your project to do this.

What you will have by the end

By the time you are done here you will have:
  • A set of post-it notes capturing the most important things you heard in each interview, organised on a wall or whiteboard. These could be real or virtual.
  • Learnt how to recruit participants, run user interviews and document your notes as post-its on a whiteboard

πŸ™‹πŸ½What to use

  • User research worksheet in 2.1 πŸ‘‰
  • User research consent form in 2.1 πŸ‘‰
  • Interview questions and notes template in 2.2 πŸ‘‰
  • Advice and guidance from the steps below and the links you findπŸ‘‰
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