2.2 Write interview questions
Create questions that will help your users tell you what you want to know.
🛠️ Tools
Note taking tool like Google Docs
🧍🏿 Solo or collaborate 👫?
You can do all of this solo but it helps to get feedback on your questions before using them.
👣 2 Steps
1. Write your interview questions
Write down the questions you want to ask your participants. Think about how you might ask them in a way that they will understand. Use natural language. Make your questions open.
Plan a simple question first to help you and them warm up to the interview. The rest of your questions should help you answer your research questions.
Add sub-questions or prompts for each question. These will help participants to give you useful information.
Group questions by theme, in a logical order. Ask a more general question before a specific one.
Mark the most important questions you need to ask. That way you know which ones to prioritise if you run short of time.
👬 Use the user interviews worksheet you started in 2.1 or copy text from this interview questions and notes template to help you.
🔗🔗 The writer’s guide to great user interviews (relevant to everyone)
2. Write your interview script
Write down everything you need to let a participant know at the start and at the end of the interview. Use this checklist:
Who else is here, if you have someone taking notes
Why you are doing these interviews
How long the interview will last
That questions are optional and they can skip any they want
That they can switch off their camera if they want
That you will be making notes and what you will do with them
The script should include asking them if they are ok with that.
If you aren’t sure whether to include something in your script then add it in. It will help you remember to say it. You can always skip it if it isn’t needed.
Your script should end by thanking them for their time and asking them if they have any questions or anything else they’d like to add.
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